SERVICE
System architecture (Figure)
In order to better expand the market and provide customers with perfect pre-sale, sale and after-sales service, the company has a good after-sales service guarantee system, and is equipped with long-term maintenance personnel to facilitate the service. In the field of automatic pharmaceutical packaging, the company's requirements for itself are: to provide customers with the best products and best services in the same industry.
Service response time: Answers to customers within 2 hours;For the customer's service requirements that affect production, the service engineer must take effective action within 24 hours if the phone answers the problem that cannot be solved by the phone. If the machine fails, the maintenance engineer will dispatch the repair engineer to the site within 48 hours.
In order to make it more convenient for our customers, our company has now confirmed the service points (Chuzhou, Anhui, Sichuan, Anguo, Tianjin, etc.).
Purchased land in Sichuan Province.
Remote service platform (which can monitor on-site customer equipment)
Remote service platform system implementation introduction: realize remote monitoring of PLC data, realize PLC localization operation, remote modification of parameters, realize remote update procedure to PLC, realize direct communication with customer through camera, and follow up customer in real time through message board The dynamics are combined with requirements, Ethernet or 3G/4G communication to adapt to various environments.
